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  • Full Time
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eRoam gives travel agents the gift of time! Plan, create, and book personalized itineraries in minutes with eRoam. We give travel agents more time to spend with clients and less time administering bookings. Discover how eRoam can remove the pain in your day. Our easy-to-adopt and learn itinerary design and booking technology takes care of the complexity of the entire reservations management process.

Role Description

This is a full-time on-site role as a senior Product Support Specialist (Product Support) at eRoam in Vadodara. As a Senior Customer Support Engineer, you will be responsible for providing exceptional support to our customers and assisting them with any product-related issues they may encounter. You will also collaborate with cross-functional teams to improve product functionality and ensure customer satisfaction.

Qualifications and skills:

  • Bachelor’s degree is required, along with 6+ years of experience in customer service or a related field.
  • Proven experience in a customer support or service role, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills, with the ability to articulate solutions clearly and effectively.
  • Strong problem-solving abilities and the capacity to handle challenging situations with patience and professionalism.
  • Adaptability and willingness to learn new technologies, products, and processes.
  • Ability to work independently as well as part of a collaborative team.
  • Flexibility to work shifts, including evenings, weekends, and holidays, as needed.
  • Knowledge of additional languages (depending on the customer base) may be advantageous.

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Senior Customer Support Engineer Job

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