Service Delivery Manager – PAC AFRICA (Priority Activator Consulting)

Are you a results-driven Service Delivery Manager seeking a dynamic opportunity to make a significant impact? Look no further! Join our client’s innovative team and take your career to new heights.

🚀 𝐏𝐨𝐬𝐢𝐭𝐢𝐨𝐧: Service Delivery Manager

✨ 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Nairobi, Kenya

 

𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐎𝐮𝐫 𝐂𝐥𝐢𝐞𝐧𝐭?

✅ Impactful Leadership: Lead a team dedicated to delivering exceptional service.

✅ Cutting-Edge Environment: Thrive in a tech-savvy, forward-thinking workplace.

✅ Career Growth: Unlock your full potential with opportunities for advancement.

✅ Collaborative Culture: Join a supportive team that values your contributions.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

📌 Service delivery: Oversee the delivery of software services to clients, ensuring that the services meet the established quality standards and are delivered within the agreed-upon timelines.

📌 Customer support: Ensure high-quality customer service by developing and implementing processes for handling customer inquiries, complaints and technical issues.

📌 Release management: Coordinate product releases to clients

📌 Own and develop ITIL best practices processes ad procedures with technical squads.

📌 Report and monitor the effectiveness of service, feeding into a continuous imporovement culture with the technology squads.

📌 Compliance: Ensure that the service department operates in compliance with relevant industry regulations and standards.

📌 Conduct ongoing supplier management of the third-party helpdesk

𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:

🔍 Significant experience in leading a service function for a technology company, ideally a software as a service platform.

🎓 Bachelor’s degree in a relevant field.

🤝 Exceptional communication and leadership skills.

🛠️ Experience in building excellent working relationships with multiple senior stakeholders, customers, suppliers, partners and colleagues.

🔧 Experience managing outsourced providers on a technical level, in an ITIL environment.

🧠 Knowledge and experience of service management tools, e.g., Jira Service Management.

🚀 Energetic and natural leader that is performance-focused.

💼 Commercially and financially astute, pragmatic, and persuasive.

📈 ITIL (IT Infrastructure Library), ISO 20000 service management standard, or a similar professional qualification is desirable.

 

𝐇𝐨𝐰 𝐭𝐨 𝐀𝐩𝐩𝐥𝐲:

Ready to take the next step in your career? submit your application today

Join our client in shaping the future of service delivery. Your skills, our vision – let’s make it happen!

🌐 #ServiceDeliveryManager #CareerOpportunity #JoinOurTeam

Tagged as: PAC AFRICA, Priority Activator Consulting, Service Delivery Manager