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Protium
About the job
Protium: The Company
We are a full-service FinTech startup working to re-engineer the credit business in India using Data Science and Technology:
- Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through large-scale implementation of next-generation machine learning models across the entire lending value chain.
- We are extremely well-funded (largest Series A funding round of >1,000 INR crores in India) to achieve our aim of building a business that can rapidly serve the diverse funding / liquidity needs of salaried individuals, self-employed professionals, and small and medium sized enterprises.
- Pan India presence with 1500+ Employees across 50+ branches in 36 cities
- Leadership Team with 150+ years of experience with deep India and global exposure in Financial Services, Risk & Technology
Responsibilities
- Able to handle team both Voice + NON-Voice
- RBI + Social Escalation handling
- Bureau Escalations handling
- Should have knowledge about process automation.
Requirements and skills
- Good Knowledge on MS (Excel, MIS, Mail Merge),
- Banking/ NBFC/ Fintech Experience
- Minimum Experience 2 Years as Manager / SR Manager
- Experience- 3-5 years
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Customer Service Executive – Protium
